Frequently Asked Questions

RockOnAV specializes in high-fidelity audio and video equipment for music lovers, home theater enthusiasts, and audiophiles. Our product range includes streamers, receivers, amps, speakers, headphones, projectors, and more from top brands. We also offer custom installation services.

Absolutely! RockOnAV excels at providing custom installation services. Our team provides end-to-end support, from initial planning to budget management, installation, and training. Expect complete technology design, complimentary consultations, expert installation, seamless integration, and post-installation support.

We offer FREE ground shipping on all standard-sized orders; overnight, 2-day, and 3-day options are also available. We process and ship orders within two business days, with most orders dispatched on the same day of placement.

Freight carriers may ship special delivery items like some larger televisions, floor standing speakers, and furniture.

Visit our Returns & Refunds page.

Contact us immediately, describe the issue, and we'll provide options such as replacement or refund. We'll handle the return process, keeping you informed throughout. Just let us know by calling 949-200-7500 or emailing us at sales@rockonav.com.

If you return an item within 30 days in its original condition and packaging, we typically don't charge restocking fees. Some exceptions may apply, so check the product details or contact customer service for clarification. Learn more on ourReturns & Refunds page.

Open-box items generally follow our standard return policy, but exceptions may apply. Check the specific product details, look for disclaimers, or contact customer service for confirmation. Learn more on our Returns & Refunds page.

We've partnered with Affirm (https://www.affirm.com/how-it-works) for orders, providing you with versatile financing options. Affirm offers various payment plans with different interest rates and terms, allowing you to choose a plan that suits your budget. During checkout, you can assess your eligibility and explore the available financing options. Additionally, RockOnAV accepts all major credit cards, ensuring a seamless purchasing experience, and offers the convenience of PayPal as an alternative.

Tracking your RockOnAV order is simple and efficient! Start by visiting the RockOnAV website and accessing the "My Account" option in the top right corner. Log in using your email address and password, then click on "My Orders" to view recent orders. Under "View Order Details," find the specific order you want to track, and navigate to the "Shipping Information" section to locate your tracking number and carrier's website link. Click on the tracking number to monitor your package's location and estimated delivery date. Opt for email or text alerts for real-time updates.

For smooth tracking, ensure you provide the correct email address during order placement. Should you experience a delay in tracking information, reach out to RockOnAV customer service for help.

Please be aware that larger, heavier items may ship differently, and we will provide details for tracking freight shipments separately for your convenience.