Frequently Asked Questions

1. Product Information:

RockOnAV specializes in a wide range of high-end, high-fidelity audio and video equipment, including home theater systems, soundbars, projectors, AV receivers, speakers, and related accessories.
We primarily offer new products unless specified otherwise in the product description.
Yes, we carry products from reputable brands known for quality audio and video equipment. Our catalog includes brands like Focal, KEF, Aurender, Klipsch , Yamaha, and more.
Absolutely! Our team is here to help you select the best audio and video solutions based on your requirements, room size, budget, and preferences. Contact us for personalized assistance. Our number is (949) 200-7500.

2. Installation Practices:

Yes, we offer professional installation services for all the products we sell. Our certified technicians ensure that your equipment is installed correctly and optimized for the best performance.
Installation fees may vary depending on the complexity of the setup and your location. Contact us to receive a quote tailored to your specific installation needs.
We provide installation services in (locations and areas within reachable terms). If you are unsure whether we cover your location, please contact us for more information.
While self-installation is possible for many of our products, we recommend professional installation for optimal performance and to ensure warranty coverage.

3. Returns and Exchanges:

We offer a 30-day return policy from the date of purchase. Returned products must be in their original condition with all accessories and packaging included.
Please contact our customer service team to initiate a return or exchange. We will provide you with instructions on how to proceed.
Certain products, such as custom installations or special orders, may be non-returnable. Please refer to our Returns and Exchange policy or contact us for clarification before making your purchase.
If you believe your product is defective, please contact us immediately. We will work with you to troubleshoot the issue and arrange for a replacement or exchange as necessary.
Refunds are typically processed within 5-7 business days after we receive and inspect the returned product.

4. Warranty Information:

Yes, all products sold by RockOnAV come with a manufacturer's warranty. The length and terms of the warranty may vary by product and brand.
If you need to claim warranty service, please contact us or refer to the manufacturer's warranty information provided with your product.
Warranty coverage typically includes defects in materials and workmanship. Damage caused by misuse, accidents, or unauthorized modifications may not be covered.

We hope this FAQ provides clarity on our products, services, and policies. If you have any further questions or need assistance, please don't hesitate to reach out to us directly.